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Volunteer

A group of student volunteers posed in the St. Michael's Volunteer Lounge.

Our volunteers are an important link to the local community and a vital and highly valued addition to the Unity Health team.  We believe that volunteering should be both beneficial and rewarding.

Delivering an exceptional experience is our priority at Unity Health. In order to enable this top-rated care and experience for our patients, residents and their families, we rely on the phenomenal staff, physicians, volunteers and learners within our organization.

All volunteer placements are designed to support the Mission and Values of the network and to enhance the care provided to our patients and residents by staff.

We are always looking for people who are understanding, supportive, and who want to make a real difference for fellow community members and the Unity Health Network.

Come join our team!

We thank you for your interest in volunteering with Unity Health.  Learn more about the opportunities by clicking on your preferred site.


St. Joseph’s Health Centre’s volunteer program is built on the strengths of a dedicated group of people from a wide range of ages and cultural backgrounds. Volunteers make a big difference in the lives of our patients and visitors.

Motivated by their commitment to caring, our volunteers generously contribute time and energy to assist at St. Joseph’s Health Centre. Volunteers experience the many benefits of volunteering such as connecting with others and knowing that they are making a positive difference in the lives of patients.

St. Joseph’s Health Centre is now accepting volunteer applications for our year-round volunteer programs.

Year-round programs:  The year-round program offers volunteer opportunities to interact with patients and visitors in the following capacities:

  • Directing/escorting
  • Gift Shop — providing customer service
  • Providing patient support in waiting areas
    • NOTE:  At this time we do not have evening or weekend volunteer opportunities available.

Pre-volunteering requirements for all volunteer programs:

  • provide two references (not from friends or family)
  • complete a two-step TB test and health screening
  • provide proof of vaccination of two doses of Canadian- approved COVID-19 vaccine
  • complete a criminal background check (if 18 or over)
  • attend an orientation session
  • attend all training sessions
  • must have access to email

Volunteer commitment: Volunteers must be at least 16 years of age and able to commit to one three hour shift weekly for a minimum of one year.

APPLY NOW

Returning volunteers, year-round programs

Please note that St. Joseph’s Health Centre has been pleased to welcome back returning year-round volunteers into select programs.

 

Summer Student Volunteer Program – summer applications are now closed

Applications for summer 2023 will be open in January 2023.  Please watch this site for the link to the summer student volunteer application

We offer a variety of volunteer opportunities at our St. Joseph’s site to match the needs of our patients and your interests. The majority of volunteer shifts are available Monday to Friday, between 8 a.m. and 3 p.m. Our key programs include:

Courtesy Program

  • Providing information or directing patients, families and visitors
  • Escorting and providing wheelchair assistance

Patient support

  • Providing emotional support to patients and families in waiting areas and clinics
  • Informing the health-care team of a patient’s requests

Retail opportunities – Gift Shop or Outpatient Pharmacy

  • Providing ongoing customer service
  • Assisting with product merchandising

Recreational support

  • Music, arts and crafts, or other recreational support
  • Book cart

  1. After I have applied, how long do I have to wait to hear if I am accepted?
    Please note that we receive applications in excess of the volunteer opportunities available. Only select applicants will be contacted to proceed to an interview. After submitting your volunteer application, you may be contacted within two to six weeks by phone or email for an interview.NOTE: At this time, we do not have evening or weekend volunteers opportunities available.
  2. What is your volunteer onboarding process?
    After your interview, if you are accepted into the Volunteer Program you will need to complete all of the additional pre-volunteering requirements including:

    • providing two references (not from friends or family)
    • completing occupational health testing (TB & serology)
    • proof of two doses of COVID-19 vaccine
    • completing a criminal background check (if 18 or over)
    • attending an orientation session

    The full onboarding process must be completed within 45 days from your interview.

  3. Do I need to incur the cost of the two-step TB test?
    If you are accepted into the volunteer program, you must complete our occupational health testing requirements. The two-step TB test requires four visits to your doctor’s office or medical clinic. Some doctors might charge for this service. St. Joseph’s Health Centre does not reimburse volunteers for this expense.
  4. Do I need to incur the cost for the criminal reference check?
    If you are 18 years of age or older, a criminal background check is an additional pre-volunteering requirement. The cost of the criminal background check is covered by the hospital and a link will be provided to complete the check.
  5. Do I need to wear a uniform?
    Yes. All volunteers are required to wear a volunteer uniform and a photo ID badge. The uniform vest requires a $30 deposit refundable at the completion of the program.
  6. Are there COVID-19 protocols in place for volunteers?
    St. Joseph’s current COVID-19 protocols include mandatory vaccination (two doses) for physicians, staff and volunteers, universal masking (masks provided) as well as physical distancing guidelines. We also strongly encourage excellent hand hygiene and require staff and volunteers to stay at home when sick or symptomatic.
  7. How old do you have to be to volunteer?
    Volunteers must be a minimum of 16 years of age to volunteer in the year round volunteer program.For the summer student volunteer program the minimum age requirement is 14 years of age, along with having completed Grade 9.
  8. Can students complete their high school 40-hour community involvement requirement?
    Yes. The summer program requires a minimum commitment of three shifts per week for two months. After meeting these program requirements, Volunteer Services can provide a confirmation letter of hours and sign school forms.
  9. Can volunteers observe medical procedures or help with medical care?
    No. Observing and shadowing medical staff is not considered volunteering.
  10. How do I apply to the year-round program?
    Click/tap the application link below:
    APPLY NOW

St. Joseph’s secondary school co-op placements provide students with work experience in a variety of areas.

Co-op placements

Each co-op student is assigned to a core placement.  Students will spend the majority of their co-op time in their core placement area performing the duties outlined in the position description. Placement areas include outpatient clinics, departments and the Courtesy (wayfinding/customer service) program. In addition, co-op students participate in activities designed to support the co-op curriculum.  Activities may include: tours of departments such as the blood lab; educational sessions; and skills workshops.

How to apply

In order to participate, students must be at least 16 years of age, in Grade 11 or 12 and enrolled in their school’s co-op education program. Co-op is a single semester in duration (1/2 day). Interested students must submit the following through their co-op teacher:

  • Two completed teacher reference forms
  • A brief resume
  • Credit counselling summary (demonstrating good academic standing)
  • Attendance profile (demonstrating good attendance)

Completed applications are reviewed on a continuous basis and in the order in which they are received.

Applications for 1st semester may be submitted May 1 – September 1

Applications for 2nd semester may be submitted November 1 – February 1

Applicants selected for an interview will be contacted to arrange their interview at St. Joseph’s Health Centre. Placement offers will be made on an ongoing basis.  Students should apply early as placements are limited.

Mandatory pre-placement requirements for students accepted into the co-op program include:

  • Complete health screening, including serology and a two-step TB test (fees incurred for testing are at the expense of the co-op student—they are not reimbursed)
  • Attend orientation
  • Provide a $30 refundable deposit for a uniform and photo ID badge
  • Attend a tour of St. Joseph’s
  • Complete a short biography (four to seven sentences) to be shared with placement supervisor

Email: VOLUNTEEERS.sjhc@unityhealth.to

Phone: 416-530-6486 ext. 4490

St. Michael’s is looking for volunteers who are energetic, compassionate, dedicated and above all else focused on providing excellent customer service. Our volunteers are here to improve the experience our patients and visitors have every day.

St. Michael’s Hospital is pleased to reopen our year-round volunteer programs for adults and academic year students!

After a two-year pause, applications are now open for both programs.

Requirements for volunteer programs

  • completing the online application
  • providing a resume
  • providing two references (not from friends or family)
  • completing a two-step TB test and a health assessment form
  • providing proof of vaccination of two doses of Canadian- approved COVID-19 vaccine
  • completing a criminal background check (if 18 or over)
  • completing an orientation session
  • attend all training sessions

Other requirements and notes:

  • You must have been a resident in Canada for at least 12 months prior to applying
  • Volunteer positions at St. Michael’s do not involve academic credit; clerical or administrative assistance to units; clinical observation; or job shadowing
  • Due to the customer service nature of volunteering, volunteers must have excellent communication skills, including fluency in English
  • Majority of our placements occur during the weekdays

Adult volunteer program

Volunteering is a great part of an active retirement with our adult program ideal for older adults as well as working professionals that love to give back to their community and students taking a year off from their studies to explore health care.

  • The initial volunteer commitment for adult volunteers is a minimum of 125 hours over a one year period
  • A minimum of one shift per week (3-4 hours per shift) is required
  • Recruitment is ongoing and there is no deadline to apply

Application instructions (3 steps):

  1. Complete the online application by clicking “APPLY NOW” below
  2. Email a copy of your most recent resume (If needed, please use our resume template) to voldata@smh.ca.
  3. Email two completed St. Michael’s volunteer reference forms to voldata@smh.ca.

APPLY NOW

Academic year student program

2022 academic year applications are now closed.

Post-secondary student

  • Must be enrolled in University or College
  • Must be at least 18-years-old
  • Must be available from September 2022 to end of April 2023
  • Must be available for a minimum commitment of 70 hours over the 8 months at one shift per week (1 shift = 3-4 hours)

High-school student

  • Must be enrolled in high school
  • Must be at least 16 years old for all placements, with the exception of St. Michael’s Gift Shop
    • Ages 14 years with completion of Grade 9 & 15 years, will be accepted only for Gift Shop placements
  • Must be available from September 2022 to end of April 2023
  • Must be available for a minimum commitment of 70 hours over the 8 months at one shift per week (1 shift = 3-4 hours)

Application instructions (3 steps):
2022 academic year applications are now closed.

Summer student program

2022 summer applications are now closed

We have a range of volunteer opportunities available at our St. Michael’s site:

Navigators

Navigators ensure that no one in the hospital is lost.  They welcome, inform and escort. They can be found in locations such as our lobbies, information desks and in other high-traffic areas.

Family and visitor greeters

Family and Visitor Greeters provide support and information to visitors and families in waiting rooms, reception areas and other destinations where families seek out information.

Patient visiting

The Patient Visiting program is driven by the mandate that every patient gets a friendly visit from a volunteer every day.  They visit to offer non-clinical services and support that makes a patient’s hospital stay more comfortable.

Services

Volunteers offer exceptional customer service within the network in non-clinical settings such as the St. Michael’s Hospital Gift Shop.

Partnerships

Partnership volunteers are larger cadres of volunteers that assist and enable specific, structured programs that contribute to the patient and family experience. Our Spiritual Care and NICU teams are two examples of where these types of volunteers may work.

The co-op program at St. Michael’s is a planned learning experience that provides practical experiences in the workplace.

Goals of co-op placements

  1. to improve workplace skills and develop the positive attitudes necessary to work successfully
  2. to explore the varied careers within a hospital setting
  3. to understand the science and technology used in modern health-care

The achievement of these learning objectives will be supported by the day-to-day work of the co-op student, as well as by the specific workshops and assignments.

How to apply:

In order to participate, students must be at least 16 years of age, in Grade 11 or 12 and enrolled in their school’s co-op education program. Co-op is a single semester in duration. Interested students must submit the following through their co-op teacher:

Completed applications are reviewed on a continuous basis and in the order in which they are received from the co-op teachers.

The timeframe for selection (application review, interviews and placement offers) is:

1st semester co-op placement:  applications are accepted from May to September

2nd semester co-op placement:  applications are accepted from November to early February

Placement offers will be made on an ongoing basis until all placements are full.  Therefore, it is strongly encouraged that students speak to their teachers early as our placements are limited and fill up quickly.

Phone: 416-864-5859

Fax: 416-864-6081

Email: voldata@smh.ca

Providence isn’t just about providing excellent clinical care. It’s about enriching the lives of our patients, residents and clients by attending to their needs with thoughtfulness, understanding and sensitivity. That’s where the work of our volunteers, from students to seniors, makes a difference in the lives of so many of the people in our care.

Volunteering at Providence will help you learn new skills, build meaningful relationships and earn recognition. This compassionate service is demonstrated many ways and we offer volunteer opportunities for everyone, from students (minimum age 14 years old) to retirees.

Requirements for volunteer programs:

  • Provide a resume
  • providing two references (not from friends or family)
  • completing a two-step TB test- form attached
  • providing proof of vaccination, Canadian- approved COVID-19 vaccine (as required by Providence Healthcare)
  • completing a vulnerable sector screening check (if 18 and over)
  • attending an orientation session
  • attend all training sessions
  • Post-secondary students who wish to volunteer, must be enrolled in a college or university undergraduate program
  • Post-secondary students must commit to four months, May to end-August, three shifts per week

Becoming a volunteer:

We are always looking for people to join us. The process to become a volunteer has many steps and takes approximately 6 – 8 weeks to complete after a successful interview. These steps are in place to ensure that each volunteer is safe to begin their volunteering role and has the appropriate training to begin their role.

Age requirement:

The minimum age requirement for our gift shop volunteer is to have completed 16 years of age at the time of application. Our youth volunteers should have completed 14 years of age at the time of application and preferably completed Grade 9.

Plan your volunteering:

Please plan and apply several weeks before you hope to begin volunteering. Your volunteer shift will be on the same day, at the same time, in the same area every week. Volunteering means making a regular commitment. We ask our volunteers to commit to one of the following placement choices:

Regular program: Volunteers are required to commit to a minimum of one shift per week (approx. 3-4 hours) for six months and 75 hours.  Applications from both adults & youth are accepted anytime of the year.

Summer Youth Program – summer applications are now closed:  Volunteers are required to complete 80 hours that consist of 4 hours/day either a morning or an afternoon shift, 3 days a week either in July and August. Application receipt deadline for the July program is on or before mid-May. Apply now – Return completed application to:  vol.phc@unityhealth.to

  • Must be at least 14 years of age and have completed Grade 9

At this time our summer program for 2022 is almost full, please note, we are in a position to accept a few more applications on a first come, first serve basis.

Co-op Program:  The high school, determines the minimum time commitment for co-op placements. Students are required to submit the completed co-op program application through their co-op placement teacher.

  • The deadline for fall placement (semester 1) application is mid-September
  • The deadline for winter placement (semester 2) application is mid-January
  • The minimum time commitment for co-op placements is determined by the high school

How to apply:

In order to participate, students must be at least 16 years of age, in Grade 11 or 12 and enrolled in their school’s co-op education program.

Completed applications are reviewed on a continuous basis and in the order in which they are received from the co-op teachers.

The timeframe for selection (application review, interviews and placement offers) is:

  • 1st semester co-op placement: applications are accepted from May to September
  • 2nd semester co-op placement: applications are accepted from November to early February

Placement offers will be made on an ongoing basis until all placements are full. Therefore, it is strongly encouraged that students speak to their teachers early as our placements are limited and fill up quickly.

Here are some of the volunteer opportunities available at our Providence site:

Customer service (retail sales)

  • Performing point-of-sale cash register operations
  • Balancing shift floats and deposits
  • Replenishing store supplies in the Houses of Providence Café
  • Stocking, inventory, accounting and merchandising

Friendly visiting/escorting for patients and/or residents

  • Being a friend to a resident, patient, or client who may not have visitors on a regular basis by escorting them to various activities, taking them for walks or simply having a friendly chat
  • Providing emotional support to patients and families
  • Informing health-care team of patient’s needs
  • One-on-one visiting

Activation/Recreation support (group activities)

  • Assisting with and/or facilitate activities such as games, sing-a-longs, movies, arts and crafts, bowling, bingo, clowning and special events

Spiritual and religious care

  • Volunteers escort residents and patients to and from the multi-denominational church services and weekly hymn sing.  Other specialized positions are also available.

Courtesy Program

  • Providing information or directing patients, families and visitors
  • Escorting and providing wheelchair assistance

Co-op student volunteers are secondary school students that complete a co-op education term with Providence. They need to apply through their co-op teachers. The co-op program is based on either half-day or full-day placements over a single academic term.

How to apply:

In order to participate, students must be at least 16 years of age, in Grade 11 or 12 and enrolled in their school’s co-op education program. Co-op is a single semester in duration. Interested students must submit the following through their co-op teacher:

Completed applications are reviewed on a continuous basis and in the order in which they are received from the co-op teachers.

The timeframe for selection (application review, interviews and placement offers) is:

  • 1st semester co-op placement: applications are accepted from May to September
  • 2nd semester co-op placement: applications are accepted from November to early February

Placement offers will be made on an ongoing basis until all placements are full. Therefore, it is strongly encouraged that students speak to their teachers early as our placements are limited and fill up quickly.

As of April 1, 2021, St. Michael’s Foundation amalgamated with Providence Healthcare Foundation and all receipts will be issued by St. Michael’s Foundation.

We are pleased to let you know that your donation will go directly to the organization and priority that you have designated.

Last updated July 29, 2022