At Unity Health Toronto, we are committed to our vision of creating the best care experiences for the communities we serve. Across all of our clinical and residential settings, we are always working to improve the care experience for everyone involved and reach our maximum potential together.

Our incredible staff have successfully created a health system that is efficient, patient-partnered and integrated. Our aim is to continue to uphold this high standard of quality in everything we do and across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care services to post-acute through rehabilitation, palliative care and long-term care. This mission is also reflected in our world-class research and education programs.

We recognize that improving care for our patients is only possible with engaged and healthy staff, which is why we make it a priority to ensure our staff experience joy in work and meaning in their jobs. Our Quality Improvement Plan for 2020-21 reflects key priorities aligned with these broader goals. These priorities and associated improvement actions are shaped by the experiences and wisdom of patients, residents, families, staff and our community. Our priorities include:

  • Making our workplaces safer for everyone by increasing awareness of violence
  • Decreasing the time patients wait in the emergency department to be admitted to a room
  • Reducing the use of anti-psychotic medications in residents without psychosis
  • Reducing the number of newly acquired pressure injuries in the Houses of Providence

View our patient safety indicators here.

Quality Improvement Plan


Accreditation Canada is a not-for-profit, independent organization that provides health organizations with an external peer review to assess the quality of their services based on standards of excellence. Surveys are conducted by experienced professionals from accredited health facilities.

All Unity Health Toronto sites are accredited.

Unity Health Toronto will have a full network-wide Accreditation Survey in January 2022.

For more information on accreditation, visit accreditation.ca.

Last updated May 17, 2021