Meet Irfan Dhalla: Unity Health Toronto’s first vice president of Physician Quality and director of the Care Experience Institute

Jan. 6, 2020 – We’re excited to introduce you to Dr. Irfan Dhalla, our new vice president, Physician Quality and director, Care Experience Institute. From 2013 to 2019, Dr. Dhalla was a vice president at Health Quality Ontario where he and his colleagues transformed the way the provincial agency supported Ontario’s health care system. In particular, HQO partnered with patients and tried to support improvements in care for all Ontarians. Irfan oversaw the work the organization did to support decisions about which health care services should be publicly funded and he also envisioned and led the development of Health Quality Ontario’s quality standards program which is now widely used across Ontario as a basis for evidence-based quality improvement. We caught up with him to ask him a few questions to help you get to know him a little bit better – here’s what he said.

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You’ve got the flu – now what?

Dec. 31, 2019 – You got your flu shot. You’ve been cleaning your hands often. And yet you’ve just woken up with a fever, terrible fatigue and aches that feel worse than any cold you’ve ever had. You’ll probably have to stay home from work or school, but now what?

We asked two of our experts – Drs. Mark Downing and Matthew Muller – for their tips on how to recover quickly.

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Holiday initiatives across Unity Health ground us in our mission and values

Dec. 24, 2019 – Every December, a decorated Christmas tree sits near the doorway of the St. Michael’s Pediatric Clinic. Instead of ornaments, sparkly paper snowflakes cover the tree, each with an age, gender and wish list item written on them.

This isn’t a regular Christmas tree – it’s the Snowflake Program in action.

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Introducing our Care Experience Charter

Dec. 18, 2019 – On Aug. 31, 2015, Murray Powell accidentally fell on the tracks at Bay subway station. He was pulled to safety, taken to St. Michael’s for evaluation and then moved to Providence for months of recovery for his seven broken ribs, cracked pelvis and other injuries.

“All told, it was about two months from the day I entered the treatment program that I was back out in the public and on stage singing a song that I’d written about it,” Powell said. “The treatment that I had here was incredible. On the day I was ready to leave, it was hard because on one hand, I didn’t really want to go but of course I wanted to leave. That’s how valuable it was to me.”

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Dec. 19, 2019: Women helping women: All-female surgical team at St. Michael’s provides unique treatment option for gynecological disease

Dec. 17, 2019: Michael Garron Hospital and Unity Health Toronto open Bariatric Centre of Excellence

Nov. 26, 2019: Seeing green: Unity Health Toronto launches a sustainability campaign

Nov. 25, 2019: Honouring the people behind the research: This year’s Research Month Awards winners

Nov. 22, 2019: Our Shared Values reception honours network’s award winners

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