Accessing Your Health Record

Everyone has a right to access their own personal health information. Personal health information is any information that identifies an individual and connects that individual to receiving care at Unity Health Toronto. It includes information that relates to an individual’s physical or mental health, diagnosis, testing, treatment, family health history, Substitute Decision Makers and care providers. All Health Records Departments within Unity Health Toronto comply with Personal Health Information Protection Act (PHIPA), 2004

  • All Health Records departments within Unity Health Toronto comply with Personal Health Information Protection Act (PHIPA), 2004. To request access to your personal health information, please complete the Access to Personal Health Information form for the appropriate site below and send it to the Health Records department.
  • The pre-paid administrative fee
  • A copy of valid photo identification is required to complete your request.

There is an administrative fee for copies of your record based on the current fee schedule (set by Health Records on a reasonable cost-recovery basis). An administrative fee of $33.90 ($30 + HST) shall apply to all requestors. This includes pages 1 to 20. After the first 20 pages, any additional pages will cost 25 cents per page + HST. Please ensure that the appropriate processing fee accompanies the request.

Please note: There is no fee to release patient information to other health care facilities or physicians, for continuity of patient care.

The hospital does not issue or copy birth/death certificates. To obtain a birth/death certificate, contact Service Ontario at 1 800 461 2156 or through the Government of Ontario’s Office of the Registrar General.

To release personal health information of a deceased patient, a signed request is required from the executor(s) of the estate (with proof, copy of the signed will). If no will exists, a Certificate of Appointment of Estate Trustee or an Administrator of Estate letter is required. Legal signing authority (POA, SDM) must be submitted with the request for an incapable patient.

Please contact Health Records at the appropriate site for more information.

Our Health Records sites

All requests must be submitted with the following Consent to Disclose Personal Health Information and either emailed, mailed, faxed, or hand-delivered to the Health Records Department.

Note: Patients looking for diagnostic images can request their images by contacting Diagnostic Imaging Department: 416-530-6022

St. Joseph’s Health Centre – Health Records Department
416-530-6047
Fax: 416-530-6046
Email: ROI@stjoestoronto.ca
Monday to Friday 8 a.m. to 4 p.m.

All requests must be submitted with the following Consent to Disclose Personal Health Information Form and either emailed, mailed, faxed, or hand-delivered to the Health Records Department.

Note: Patients looking for diagnostic images can  sign up for online access to their medical imaging records through a secure application called PocketHealth. With this change, St. Michael’s will no longer be providing CDs.

To sign up, visit mypockethealth.com/smh

St. Michael’s Hospital – Health Records Department
416-864-6060 ext. 2169
Fax: 416-864-5831
Email: ROI@smh.ca
Monday to Friday 8 a.m. to 5 p.m.

All requests must be submitted with the following Request for Access to Personal Health Information under the Personal Health Information Protection Act form and either emailed, mailed, faxed, or hand-delivered to the Health Information Management Department.

Note: Patients looking for diagnostic images can  sign up for online access to their medical imaging records through a secure application called PocketHealth. With this change, Providence will no longer be providing CDs.

To sign up, visit mypockethealth.com/smh.

Providence Healthcare Health Information Management
3276 St. Clair Ave. E.
416-285-3666 ext. 4336
Fax: 416-285-3635
Email: healthrecordsPHC@unityhealth.to
Monday to Friday, 8:30 a.m. to 4:30 p.m.

Last updated September 14, 2022