MyChart: Access your health records online

Patients 12 years of age and older can create their own MyChart account.

For children younger than 12, parents or legal guardians with an existing MyChart account can speak with their child’s care team for access to their child’s health information through MyChart. If a parent or legal guardian does not have an existing MyChart account, they will need to create one first. You do not need to be a patient at Unity Health to create a MyChart account.

There are three ways to sign up for a Unity Health MyChart account.

1. Activation link received through email or text message
   1. Ask for an activation link at your next visit or by contacting the MyChart Support team at 416-864-5494 or mychartsupport@unityhealth.to.
   2. If you have consented to email and/or text message communications, staff can send you an instant activation link. You may also receive an instant activation link in other specific situations (for example, if you have previously consented to email and/or text message communications from Unity Health or you provide this consent during a visit to Unity Health).
   3. You will receive an email or text message notification with a link to complete your Unity Health MyChart account signup. The message will come from noreply@unityhealth.to. The activation link will be valid for 14 days.

Learn more with the How to sign up for MyChart with an Activation Code or Link tip sheet.

2. Printed activation code
   1. An activation code can be printed upon request at your next visit or be found on your After Visit Summary.
   2. Go to https://mychart.unityhealth.to or download the free MyChart app from Google Play or the Apple App Store.
   3. Click ‘Sign up now’ and identify yourself with your code, date of birth and OHIP number or Medical Record Number (MRN). The activation code will be valid for 14 days.

Learn more with the How to sign up for MyChart with an Activation Code or Link tip sheet.

3. Self-sign up (without an activation link or code)
   1. Go to https://mychart.unityhealth.to or download the free MyChart app from Google Play or the Apple App Store.
   2. Click ‘Sign up now,’ then click ‘Sign up online.’
   3. Fill out the required information to create your account.

Learn more with the How to sign up for MyChart without an Activation Link or Code tip sheet.

Check out our How to use MyChart page for resources and tips sheets on using MyChart.

As of Nov. 30, 2024, Unity Health is using MyChart by Epic as its patient portal. While they share the same name, this is different from the Sunnybrook MyChart tool used by St. Joseph’s Health Centre and St. Michael’s Hospital from 2017 to 2024.

Unfortunately, Unity Health is not able to convert Sunnybrook MyChart accounts over to the MyChart by Epic patient portal. Unity Health patients need to sign up for the new MyChart by Epic to access their health records. We appreciate that this may be confusing, and we ask for your patience and understanding.

Sunnybrook MyChart is a tool previously used by St. Joseph’s Health Centre and St. Michael’s Hospital from 2017 to 2024 to give patients access to some of their health information.

Patients who used Sunnybrook MyChart will be able to view their previous health information in MyChart by Epic. They will be able to access their encounters, notes and lab results from the last three years and imaging reports (radiology, cardiology and endoscopy—not images) from the previous five years.

Starting Nov. 30, 2024, patients will no longer be able to access new health information through Sunnybrook MyChart. Patients can continue to download or print past health information from Sunnybrook MyChart.

If the information you are seeking is not available on MyChart by Epic or Sunnybrook MyChart, you can contact Health Records to access your information.

We take your privacy and protecting your personal health information (PHI) very seriously. PHI is any information that identifies you and connects you to receiving care at a healthcare organization, such as your physical or mental health diagnoses, testing, treatment and demographic information (age, sex, neighbourhood).

We conduct regular checks of the system to protect against illegal access. MyChart, powered by Epic, was reviewed by experts to make sure the security features passed all tests for safety and privacy. All PHI and data available in MyChart are fully encrypted.

Access to information is controlled through personal usernames and passwords. Each person controls their password, and the account cannot be accessed without that password. We encourage all users to set up Two-Step Verification, which is used for increased security. This feature requires you to enter a code sent to you by email or text message to log in to MyChart and use your username and password.

Read more about privacy at Unity Health. You can also read the MyChart Terms and Conditions for more information.

Tips to keep your PHI safe:

• Don’t give out personal information on the phone, by email or online unless you know who the person is and why they need to know the information.
• Don’t share your password with others.
• Avoid using public computers, such as a computer at an Internet cafe or public library, to access private information. If you do need to use one, then:
  • Always ‘Sign out’ of your account before closing the website. Do this even if you have to step away from the computer for a minute.
  • Delete your browser history before you leave the computer. This erases any records or websites you visited. It also erases your passwords or other information you entered.
  • Keep your password private by changing it after using a public computer.

MyChart is available in the following languages:

• English
• French
• Simplified Chinese
• Spanish

Only the menu, buttons, legal documents, and Frequently Asked Questions (FAQs) are translated. Medical notes are not translated. To change the language, click the globe icon at the top right corner of the MyChart page.

Learn more and sign up for MyChart, Unity Health’s free patient portal:

• En savoir plus et s’inscrire à MyChart, le portail patient gratuit d’Unity Health.
• 了解并注册 Unity Health 免费患者门户网站 MyChart。
• Conozca más y regístrese en MyChart, el portal para pacientes gratuito de Unity Health.

You can contact the MyChart Support team in three ways:

1. Send a message to MyChart Support in the Messaging activity section of MyChart
2. Call 416-864-5494
3. Email mychartsupport@unityhealth.to.