Each year at Unity Health, we set out quality priorities that form the basis of our quality improvement plan. These priorities are part of Unity Health Toronto’s broader vision – The best care experiences. Created together.

Across our network, high-quality care has many dimensions; it is safe, effective, timely, efficient, patient partnered, equitable and integrated. We recognize that improving care for our patients is only possible with engaged and healthy staff, physicians, learners and volunteers, which is why we also strive to ensure that our people experience joy in work.

In 2023-24, we continue to align our priorities – which were shaped by the experiences and wisdom of patients, residents, families, staff and our community – with our overall strategic goals. Additionally, our priorities were informed by our safety event reviews, patient relations reports and patient experience surveys, as well as key performance data including emergency department wait times and alternative level of care (ALC) rates. To support improvements in each priority area, we will continue to focus on organizational capacity and capability to drive continuous improvement and implement structures and processes required at the program and local level.

Read our full 2023-24 Quality Improvement Plan.

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