Becoming first time parents at the start of a worldwide pandemic is stressful enough. Add to it the need for your baby to receive care in the Neonatal Intensive Care Unit (NICU) for several weeks with only one parent allowed to visit and you can start to understand what Aziza Shiule and her husband were dealing with earlier this year. To help support families like Aziza’s stay connected to their loved ones in hospital, Unity Health implemented a video calling service across all its sites.