Accounts Receivable: Accommodations and Billing

When you receive care at Unity Health, some services may not be covered by the Ontario Health Insurance Plan (OHIP). In these cases, you may be responsible for paying out of pocket. Our accounts receivable team is here to support you by providing advance notice of any additional costs, details about the services you will be receiving and information on how to make payments. We may also require certain personal or billing information in advance to ensure timely and accurate invoicing.

Any patient visiting the hospital with no insurance coverage (i.e. no valid OHIP card, Out of Province Health Card etc.) is required to make a pre-payment based on an estimate. The pre-payment is also required from insured patients (e.g. valid OHIP card) getting an uninsured services, see below for examples. Any differences between prepayment amount and actual charges are refunded/charged after the service/care is provided.

Our goal is to help you navigate the billing process smoothly and ensure your healthcare services are properly documented and paid.

Services not covered by Ontario Health Card

Most hospital services you receive are covered by OHIP. Below you will find a list of services that are not covered by OHIP:

Uninsured hospital accommodations

• Upgraded accommodations like semi-private and private rooms

Uninsured physician accommodations

• Cosmetic surgery
• Ambulance services

In accordance with provincial legislation in Ontario (Health Insurance Act, Regulation 552), Unity Health Toronto is required to charge a co-payment fee to patients for the use of ambulance services. The rate is set by the Ontario Ministry of Health and Long-Term Care.

Below is the current co-payment rates:

• Current co-payment fee: $45.00 for medically necessary ambulance service for Ontario residents with a valid OHIP health card.
• Non-medically necessary or out of province/non-resident fee: $240.00

Notes: Certain individuals may be exempt from the $45.00 co-payment fee, such as those receiving social assistance, being transferred between healthcare facilities for medically necessary treatment, or receiving specific home care services.

At Unity Health, we offer a variety of patient room types to meet your comfort and privacy needs. You may choose from standard, semi-private or private rooms, depending on availability. Please note that selecting a semi-private or private room many result in additional charges, which are not covered by OHIP. These charges will vary based on the room type and your insurance coverage.

Our staff will provide you with information about room options, associated costs and how to request your preferred accommodation.

Room type

Ward

A standard ward room at Unity Health Toronto typically contains multiple beds per room, separated by privacy curtains. The cost of a ward room is fully covered by provincial and federal health insurance, including OHIP, with no additional charges to the patient.

Semi-private

Our semi-private rooms include two beds separated by privacy curtains and one shared washroom. There is an additional charge of $325/day.

Private

Our private rooms include one bed and a personal washroom. There is an additional charge of $425/day.

If you are billed by Unity Health Toronto, you can pay four different ways:

1. Online using Unity Health web page Pay bill Unity Health Toronto
2. Using MyChart
3. By phone
4. In person
   • St. Michael’s: 30 Bond Street Toronto, Ontario M5B 1W8. 1^st Floor Donnelly Wing
     Hours of Operation 8:30 – 3:30 p.m. Closed for Lunch noon – 1 p.m.
   • St. Joseph’s: 30 The Queensway Toronto, Ontario M6R 1B5. 1^st Floor East Wing Room 127
     Hours of Operation 7:30 – 3:30 p.m.
   • Providence: 3276 St Clair Ave E Scarborough, Ontario M1L 1W1. 2^nd Floor C Wing Room 222
     Hours of Operation: 9 – 3 p.m. Closed for Lunch noon – 1 p.m.

• Patient Accounts site maps
• Rates effective April 1, 2025