How Unity Health is aiming to improve your care this year

Each year at Unity Health, we set goals to improve care and publish them in our quality improvement plan. These goals are part of our vision to create the best care experiences, together.
High-quality care has many dimensions; it is safe, effective, timely, efficient, patient-partnered, equitable and integrated. We also strive to create a culture and environment where people experience joy in work – engaged and healthy staff, physicians, learners and volunteers are better able to provide excellent care for patients and residents.
We also understand that using environmentally sustainable health care practices is important to achieving excellent, long-lasting health. We are actively sharing knowledge and education on sustainable practices, and supporting efforts to reduce our environmental impact and adapt to the changing climate.
Across the network, we are preparing to go live with our first organization-wide electronic patient record (EPR) system in November 2024. The new EPR system will help us to improve the quality of care we provide. A single system will help us to move towards best practice workflows across all our sites. Improved access to data and analytics will help us plan and make better decisions in real time. It will also provide a better patient experience by creating more ways for patients to engage with health care teams across multiple communication devices like a computer, a tablet or a mobile phone.
Read our full 2024-25 Quality Improvement Plan.