Emergency Codes for Patients and Visitors

What do I need to do, or know, as a patient, resident or visitor?

Staff will conduct search of the site.

Site may initiate a partial or total lockdown, and you may temporarily not be allowed to leave.

What do I need to do, or know, as a patient, resident or visitor?

A threat has been made, or suspicious object identified.

Remain where you are unless otherwise directed by staff. Wait for instructions from staff.

What do I need to do, or know, as a patient, resident or visitor?

Please report any spills, leaks or floods to staff.

Leave the area, if possible.

Access to the affected area may be restricted while our teams make necessary repairs and conduct all required cleaning. This could mean moving patients to an unaffected area.

What do I need to do, or know, as a patient, resident or visitor?

Part, or all, of the hospital must be evacuated.

Wait for instructions from staff.

Remain where you are unless you are in immediate danger, or are otherwise directed by staff.

What do I need to do, or know, as a patient, resident or visitor?

Please report any infrastructure failures (e.g. loss of power) to staff.

Our backup systems prioritize essential equipment and life safety – some equipment and services may not be available while code is ongoing.

Wait for instructions from staff.

What do I need to do, or know, as a patient, resident or visitor?

An emergency outside the hospital (e.g. mass casualty incident) is causing a sudden increase in patients.

Wait for instructions from staff.

Staff may be assigned to alternate locations to support code response.

Site access may be restricted in response to the external situation.

What do I need to do, or know, as a patient, resident or visitor?

Remain where you are unless you are in immediate danger, or are otherwise directed by staff.

Avoid the area identified in the overhead page.

Access to some areas within the site, or to the site itself, may be restricted.

Ensure your safety first, and do not perform any action that seems risky.

What do I need to do, or know, as a patient, resident or visitor?

Smoking and vaping is not allowed on site or within 9 metres of all entrances.

Wait for instructions from staff.

Remain where you are unless you are in immediate danger, or are otherwise directed by staff.

Fire drills are conducted regularly. During fire drills, the fire alarm will sound, the location of the “Code Red” will be announced on the overhead paging system, the fire doors will close, and the elevators will go to the main floor and remain in place.

What do I need to do, or know, as a patient, resident or visitor?

Person(s) with a weapon is trying to harm other people. If you see the attacker, run or hide. If you cannot run or hide, defend yourself.

Avoid the area identified in the overhead page.

If in another part of the building, remain where you are unless you are in immediate danger or are otherwise directed by staff.

Staff may direct you to hide, and may lock doors, or block doors and windows with heavy objects.

Access to some areas within the site, or to the site itself, may be restricted.

What do I need to do, or know, as a patient, resident or visitor?

Remain where you are unless you are in immediate danger or are otherwise directed by staff.

Avoid the area identified in the overhead page.

What do I need to do, or know, as a patient, resident or visitor?

Patients/Residents at higher risk of wandering accidentally may receive interventions including wander detection devices.

Please follow processes to sign out when you leave for planned outings and sign in when you return.

If patient does go missing, staff will conduct search of the site.

An adult is having a medical emergency. A specialized team will respond.

A baby or child is having a medical emergency. A specialized team will respond.

This is a medical emergency requiring specialized care.

Only at Providence Healthcare and Cardinal Ambrozic Houses of Providence Long-Term Care.

Indicates patient/resident in need of urgent nursing assessment and intervention. A specialized team will respond.

This is a medical emergency requiring specialized care.