Patient Policies

Latex balloons and products are not allowed in any of our sites. This is for the protection of patients, staff and visitors who may have a latex sensitivity or allergy. If you have a latex sensitivity/allergy, please let staff know when you register or are admitted. If you want to bring balloons, Foil/Mylar balloons are allowed.

• Cell phones can be used by patients, staff, volunteers and visitors at all our sites.
• Please keep calls to a minimum in patient care areas.
• Cell phone use is not allowed in some patient care areas. Visitors can make phone calls in waiting areas and other public or retail areas. While you are visiting, please turn cell phones to vibrate or silent mode.

During a fire alarm, wait for instructions from Unity Health or fire department staff. All fire doors will automatically close until an “all clear” announcement is made. Fire exits are clearly marked throughout the hospital.

Flowers are not allowed in the intensive care and respirology units, or in any room where patients are allergic to flowers.

As an organization sponsored by the Catholic Health Sponsors of Ontario, Unity Health Toronto is committed to treat each person we serve with respect, dignity and compassion – values deeply rooted in our mission as a Catholic health-care provider.

Unity Health Toronto does not provide medical assistance in dying.

If a patient at one of our sites wants to learn about their options for end-of-life care, including medical assistance in dying, we will provide them with information necessary for making a sound decision. In some cases, this may require the safe and timely transfer of care of the patient to another institution.

For more information, please visit the Ministry of Health Medical Assistance in Dying and end-of-life decisions page.

Scented products can cause serious health problems for some people including migraines and trouble breathing. Please do not wear scented products at our sites (no perfumes, colognes, aftershave, body sprays, etc.).

All Unity Health sites are smoke-free. This means that smoking is prohibited on all our grounds as well as inside cars on our property. This policy applies to all our patients, staff, volunteers, students and visitors in compliance with the Government of Ontario’s Smoke-Free Ontario Act.

To protect the privacy of those around you, speak with your care team before taking pictures or making an audio/video recording. Recording other patients without their consent is against the law. Recording other people’s conversations is also against the law.

You can learn more about our audio and video guidelines here. Thank you for helping us protect privacy.

Hospitals can be stressful places. It is important to treat each other as compassionately and calmly as we can. Unity Health has zero tolerance for violence and abuse of anyone within our walls.