Working together to reopen

Unity Health’s no family/support person (visitor) presence policy is still in effect, with exceptions for ‘Essential Care Partners’ in specific situations only. There is still no access for the public, or for visitors who are not approved by our units and clinical teams as Essential Care Partners.

These guidelines are in effect to limit the amount of people in our hospitals and reduce the potential spread of COVID-19.

Read more about Essential Care Partners who can visit.

 

Unity Health is starting a gradual reopening of our ambulatory care services, elective surgeries and procedures following recommendations and guidelines from Ontario Health. We are taking a number of factors into consideration including the safety of our patients and our staff, access to important services, our available resources and more.

Most importantly, we are also taking these steps with you – our patients and community – in mind.

Health-care teams will be in touch with patients as we slowly start booking appointments again. We know it’s been a while since you’ve been in our hospitals and clinics so please use this information to help get ready for when you come see us.

If at any point your condition gets worse or you have urgent health concerns, please visit your closest Emergency Department or contact your doctor.

In our first phase of reopening, our ambulatory clinics and Family Health Teams are increasing the number of in-person appointments happening across our sites for patients who need to come into our clinics. Many of our clinics have been seeing patients regularly using virtual care or telephone appointments and that will continue.

If you have a virtual care or telephone appointment booked, click here to see tips on how to prepare for that appointment.

We are being guided by our mission and values and also using what’s called an ethical framework for decision-making to help us determine what order our services are opening. It includes many considerations to help create a fair process for everyone who is in need of health-care services. Our goal is to provide the best care for our patients through these difficult times.

When deciding what services to offer first, we have to take into account a lot of different factors including the need to be prepared in case the situation changes again. We have also considered the size of our spaces inside our hospitals and buildings, how many hospital beds we have available for patients, as well as the amount of available resources we have for serving our patients including medication and personal protective equipment (which includes masks, gloves and protective gowns). This framework will continue to guide how we move forward through our different stages of reopening.

Your health-care team will contact you directly to confirm your visit. We are doing everything possible to get to patients as quickly as possible because we know many of you have been waiting to come see us. We appreciate your continued patience as we try to address the demands of patient cases while maintaining other important factors such as everyone’s safety and our resources. Your safety and health are important and if at any point your condition gets worse or you have urgent health concerns, please visit your closest Emergency Department or contact your doctor.

As we all continue to adjust and move forward together through this new world and the staged reopening of our hospital and health-care services, we encourage you to contact your doctor, or Patient Relations at: