Virtual Visits with Inpatients

At Unity Health Toronto, we recognize how important it is for our inpatients and residents to stay in touch with their family members, friends, support persons and caregivers during a hospital stay or while living in our long-term care residences.

In circumstances where friends, loved ones and essential care partners are unable to be present with inpatients or residents, Unity Health offers a free video visiting service for patients and residents who do not have their own device.

Who can use this service?

This service is available to inpatients in select areas across Unity Health Toronto.

How does it work?

  • At. St. Joseph’s and St. Michael’s, video visits are available between 10 a.m. and 6 p.m.
  • At Providence, video visits will be scheduled by the unit teams on a case-by-case basis as available. If you are interested in a video visit with your loved one at Providence, please call the main hospital line and asked to be transferred to the unit your loved one is on.

How do I schedule a video visit?

At St. Michael’s or St. Joseph’s, you can simply use the form below to request a video visit or speak to your care team.

At Providence, please call the main hospital line and asked to be transferred to the unit your loved one is on. The unit team will book e-visits on a case-by-case basis as available.

We require 24 hours notice before a video visit can be scheduled. In cases where a same-day video visit is required due to the patient’s condition, we will do everything possible to accommodate last-minute requests.

Are there any restrictions?

  • The patient must agree to the video visit request. A request may not be approved if the patient does not consent to the request.
  • If the patient isn’t capable of consenting, the care team will contact the substitute decision maker for consent.
  • In the case of a call that needs to be ended early, the staff will work with the care team, patient and family to reschedule the call for another day.

Additional guidelines

  • We protect the information you share in the request form and do not use it for any other purpose.
  • There could be instances where our teams may ask you to reschedule the visit or end the visit early. This may happen due to:
    • A need to provide timely care to the patient.
    • A need to protect the privacy of other people in the room. In rare cases, patients in the same room could be scheduled for rounds or other sessions where personal health information is discussed openly. In this case, staff may ask the caller to end a session early.

We encourage you to stay in touch with your loved ones and hope that your video visit experience will help you feel connected to those who matter to you most.

Virtual Visits

  • For Providence Healthcare, there will be no virtual visits scheduled between Aug. 22 and Sept. 12. After Sept. 12, the e-visiting service at Providence will transition from a centralized service to a decentralized model, whereby patients and families interested in an e-visit will be able to contact their care team and the team will provide e-visiting on a case-by-case basis as available. If you are interested in booking an e-visit with your loved one at Providence after Sept. 12, please call the main hospital line and asked to be transferred to the unit your loved one is on. We apologize for any inconvenience and we thank you for your understanding.
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Last updated September 13, 2021