Virtual Visits with Inpatients

We recognize how important it is for our inpatients and residents to stay in touch with their family members, friends, support persons and caregivers during a hospital stay or while living in our long-term care residences.

In circumstances where friends, loved ones and essential care partners are unable to be present with inpatients or residents, we offer a free video visiting service for patients and residents who do not have their own device at St. Joseph’s Health Centre, St. Michael’s Hospital and Providence Healthcare.

Who can use this service?

  • Effective January 7, this service is available to inpatients at St. Joseph’s Health Centre and St. Michael’s Hospital. Booking starts on Jan. 6, with first visits taking place on Jan. 7
  • Effective January 12, this service is available at Providence Healthcare. Booking starts on Jan. 11, with first visits taking place on Jan. 12.

How does it work?

  • Video visits are available at all three sites Monday to Friday between 10 a.m. and 6 p.m.
  • Residents of the Houses of Providence or their loved ones may contact the care team for information specific to video visits in the Houses

How do I schedule a video visit?

  • Simply use the form below to request a video visit or speak to your care team.
  • We require 24 hours notice before a video visit can be scheduled. In cases where a same-day video visit is required due to the patient’s condition, we will do everything possible to accommodate last-minute requests.

Are there any restrictions?

  • The patient must agree to the video visit request. A request may not be approved if the patient does not consent to the request.
  • If the patient isn’t capable of consenting, the care team will contact the substitute decision maker for consent.

Additional guidelines

  • We protect the information you share in the request form and do not use it for any other purpose.
  • There could be instances where our teams may ask you to reschedule the visit or end the visit early. This may happen due to:
    • A need to provide timely care to the patient.
    • A need to protect the privacy of other people in the room. In rare cases, patients in the same room could be scheduled for rounds or other sessions where personal health information is discussed openly. In this case, staff may ask the caller to end a session early.

We encourage you to stay in touch with your loved ones and hope that your video visit experience will help you feel connected to those who matter to you most.

Virtual Visits

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Last updated January 05, 2022